What We Do

Workforce Development & Organizational Learning

Clients hire us to create customized, evidence-based adult learning designs to improve employee skills and increase engagement, retention, and satisfaction. We use a holistic performance consulting approach that examines multiple factors to identify root causes and gaps in performance. Our scalable implementation strategies are customized for clients to meet their goals and their budget. We use monitoring and evaluation strategies to measure progress toward closing the knowing-doing gap. Examples of these services include needs assessment and analysis, content creation, facilitation, coaching, and event planning.

Our work in this area has included:

Creating a facilitator and leadership development program for a large non-profit.
Evaluating and improving onboarding and leadership development programs.
Designing an evaluation framework for an in-house learning management system.
Developing teamwork and soft skills professional development for staff with varied roles and levels of education.
Organizing an in-person conference for 400 attendees.

Learn more about prior projects and work we have done.

Project Planning & Management

We work with clients to plan and manage projects of various sizes with a focus on creating adaptive strategies to bridge where clients are to where they want to go. This customized planning provides clients a roadmap of how to move forward in reaching their goals with options for additional services that fit their needs, budget, and organizational priorities.

Our work in this area has included:

Securing and overseeing a three-year $600,000 grant to scope and scale a learning framework.
Project managing a professional committee's two-day design event.
Creating and leading a university Open Educational Resources (OER) initiative, realizing more than $200,000 savings to students in two years.
Designing and implementing an employee evaluation program and policies.

Learn more about prior projects and work we have done.

Operational Improvement

We work with clients to review operations including internal policies, systems, programs, and processes to develop focused improvement plans to address specific operational challenges and barriers. This can include recommendations or changes in standard operating procedures, policies, or key organizational systems. This service can be expanded to support implementing and measuring the impact of these changes.

Our work in this area has included:

Creating standard operating procedures for internal operations including event planning, leadership onboarding, and meeting planning and facilitation.
Designing and implementing an LMS usability study.
Increasing the use of support resources by 838% through online performance support.
Evaluating and delivering a detailed set of recommendations to improve a non-profit's research, outreach, and education program.

Learn more about prior projects and work we have done.